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Retail, hospitality and leisure staff surveys

In the retail, hospitality and leisure sectors, where turnover is often high and competition for talent is fierce, employee surveys provide actionable insights that can drive meaningful change.
Retail and hospitality

Trusted by

Cote
Virgin Active
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Greggs
Autogrill
Wolseley
Bvlgari
Genting
Celtic manor
Aman
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High turnover rates in retail, hospitality and leisure

Employee turnover in retail, hospitality and leisure is significantly higher than in many other industries. The transient nature of roles, coupled with limited progression opportunities, often contributes to a revolving door of staff.

As well as impacting morale, this can have a huge impact on business. Through employee surveys, organisations can pinpoint the reasons behind turnover and take targeted actions to improve retention, creating a more stable and committed workforce.

Morale and burnout in demanding work environments

Long shifts, irregular hours and constant pressure to meet quotas are common in these sectors. Coupled with understaffing and insufficient training, these conditions can quickly lead to burnout. Employees often report feeling undervalued, overworked and disconnected from leadership, leading to a drop in morale.

Surveys can help identify stressors affecting their teams and provide a platform for employees to share their concerns.

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Staff shortages and competition for talent

Talent shortages continue to plague the retail, hospitality and leisure industries. The rise in competition for skilled staff has made it more important than ever to offer the right employee experience. Candidates now expect more from potential employers, from competitive pay to professional development opportunities.

Employee survey data will show you what current employees value most, allowing you to develop an outstanding employee value proposition so you can stand out in a competitive market.

Diversity and inclusion: a growing priority

Despite a growing focus on D&I initiatives, employees from underrepresented groups often face barriers such as bias, unequal opportunities and a lack of support in retail, hospitality and leisure sectors.

Our employee surveys can pinpoint where gaps exist and measure perceptions of inclusivity across the workforce. 

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Contact us for retail, hospitality and leisure staff surveys

We’ve helped brands in these sectors thrive, from startups and SMEs to global conglomerates. We understand the sectors and its demands. We know what is driving employee engagement and what your workforce needs.

Discover what your employees really think and feel about your organisation so you can inspire greater performance and dedication.

How People Insight can help

Employee surveys

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Whether you’re looking to carry out employee engagement surveys, D&I surveys or boost wellbeing within your organisation, we can help you bring meaningful surveys to life.

360 feedback

retail hospitality leisure

Our 360 feedback tool marries the best in generative AI with expert consulting and project management, leaving you with personal development plans to boost growth.

Consultancy

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Unlike other providers, we go beyond the data. Our consultants are HR experts with the skills and knowledge to guide you on your employee listening journey, advising on strategy.

Testimonials

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The People Insight team are like an extension of our own. They are always on hand to support and respond to requests for support and insight really well.

Helena Wood, Colleague Engagement Manager at Greggs

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We have used People Insight for a number of years now and always find the team helpful and easy to work with. We feel the team understand what it is we want from the survey and the process is simple and easy to follow.

Hannah Jennings, HR Manager at Genting

Our resources

From case studies to webinars and whitepapers, our resources section is rich with inspirational material that will help you flesh out your employee listening and leadership development strategies. Our blog posts explore all things employee experience, from the employee-employer relationship to change management struggles.